FAQ

Q.  Where to Contact for new Broadband Connection?

A. Call to the IVR Number that is 7877006677 or book your connection on 9660090100/ 0141-6781100 or Download Myspiderlink App from google play store  https://bit.ly/3pbTI35  and https://apple.co/3mkMc4e from app store.

Q.  How do I contact customer care?

A. In case you wish to contact customer care, please call us at 9660090100 / 0141-6781100 for queries/requests and complaints.

 Alternatively, you can write to us at cc@spiderlink.in

Q.  I want to know about my current plan?

A. To view your current pack details, you can download My Spiderlink App and check your current pack by going to My Account or you can visit mypage.spiderlink.in 

Q. I want to change my bill plan?

A. Simply login at mypage.spiderlink.in and go to Recharge >> Change Plan to change your bill plan.

 You may also download My Spiderlink App and change your bill plan by going to >>Change Plan.

Q.  I am unable to use internet?

1. Please make sure your device is connected to the fiber modem and have an active plan.To know about your plan and validity you can simply login into your account in MySpiderlink App  App. Still if face issue kindly call us at 9660090100 / 0141-6781100 for troubleshooting.

Q. I want to report a Broadband Speed Related issue?

(i). Data Quota Exhausted: Login to your account in Myspiderlink App  and check if you have consumed your data limit. If data limit is exhausted, you can recharge with Data top up voucher to continue to enjoy high speeds again.

(ii). Reboot your fiber modem & reconnect your Device to correct SSID. Check for WiFi Signal Strength. In case of Poor Signal , move your connected Device closer to the fiber modem & then check again., kindly call us at 9660090100 / 0141-6781100 for troubleshooting.