• Sales Enquiry: +91-7877006677, sales.support@spiderlinkbroadband.com
  • Customer Support: +91-9660090100, cc@spiderlink.in

FAQ

Q.  Where to Contact for new Broadband Connection?

A. Call to the IVR Number that is 7877006677 or book your connection on 9660090100 / 01416781100, our expert will call back.


Q.  How do I contact customer care?

A. In case you wish to contact customer care, please call us at 9660090100 / 01416781100 for queries/requests and complaints.

 Alternatively, you can write to us at cc@spiderlink.in


Q.  I want to know about my current package?

A. To view your current pack details, you can download My Spiderlink App and check your current pack by going to My Account or you can visit mypage.spiderlink.in 

Q. I want to change my bill plan?

A. Simply login at mypage.spiderlink.in and go to Recharge >> Change Plan to change your bill plan.

 You may also download My Spiderlink App and change your bill plan by going to >>Change Plan.


Q.  I am unable to use internet?

A. Check your Subscription Validity it should be Active not Expired / Reboot your Router, ONT by switch off & on the power, also check all cable connector are plugged properly. Still if face issue kindly call us at 9660090100 / 01416781100 for troubleshooting.


Q. I want to report a Broadband Speed Related issue?

A. Before you contact  Spidelink(ISP) , check to see if you’re running any ongoing downloads or other programs like video chat that might be hogging your bandwidth. Close those and Speed test again. If your Speedtest result still seems slow, reboot your computer, modem and router. Then make sure that your router does not have any Quality of Service (QOS) features turned on. If that doesn’t fix the problem, kindly call us at 9660090100 / 01416781100 for troubleshooting.

Need help? Call our award-winning support team

365 days support, Email any time or call +91-9660090100 +91-7877006677

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